Refund policy

We want you to be happy with your YoYo Casa furniture. If something is not right, our support team will help you resolve it.

Return Window

We accept eligible return requests within 14 days of delivery.

Change-of-Mind Returns

Change-of-mind returns must be unused, unassembled and returned in the original packaging. Items that have been assembled, used, damaged after delivery or returned without authorization are not eligible for change-of-mind returns.

Return Authorization

All returns require prior authorization. Please contact support@shopyoyocasa.com before returning any item, including your order number and the reason for the return. Our team will confirm eligibility and provide the return address and instructions. Items shipped back without authorization cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot process a refund for a return that does not reach us.

Damaged, Defective or Incorrect Items

Damaged, defective or incorrect items will be handled separately after review. Please contact us within 14 days of delivery with photos of the item and its packaging. Depending on the situation, we will arrange replacement parts, a replacement unit, or a refund.

Eligibility

To be eligible for a return, items should be unused, in their original condition, and in their original packaging. Please submit return requests promptly after delivery.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Your bank or card issuer may need additional time to post the refund.

Order Cancellations

To request a cancellation, contact us as soon as possible after placing your order. Orders that have already been processed or shipped cannot be cancelled and will follow this return policy instead.

Contact

Brand: YoYo Casa
Legal Company: Evan & Company Group, LLC
Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: support@shopyoyocasa.com
Phone: +1 (702) 292-8848