Refund policy

We want you to be happy with your YoYo Casa furniture. If something is not right, our support team will help you resolve it.

Return Authorization

All returns require prior authorization. To request a return, email support@shopyoyocasa.com with your order number and the reason for the return. Our team will confirm eligibility and provide the return address and instructions. Please do not ship items back without authorization.

Eligibility

To be eligible for a return, items should be unused, in their original condition, and in their original packaging. Please submit return requests promptly after delivery.

Damaged or Defective Items

If your item arrives damaged or defective, contact us as soon as possible with photos of the item and its packaging. We will arrange a resolution, such as replacement parts, a replacement unit, or a refund, depending on the situation.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Your bank or card issuer may need additional time to post the refund.

Order Cancellations

To request a cancellation, contact us as soon as possible after placing your order. Orders that have already been processed or shipped cannot be cancelled and will follow this return policy instead.

Contact

Brand: YoYo Casa
Legal Company: Evan & Company Group, LLC
Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: support@shopyoyocasa.com
Phone: +1 (702) 292-8848